Policies

Privacy Policy

At Illuma & Ember, your privacy is treated with the same care we give to every handcrafted piece.

We collect only the information needed to process your orders, improve your experience, and share updates you’ve chosen to receive.

Information We Collect

  • Personal details (name, email, shipping address, phone number)

  • Payment information (securely processed by our payment partners; we never see or store full card numbers)

  • Browsing data (through cookies and analytics to understand site performance and visitor interest)

How We Use Your Information

  • To fulfill and deliver your orders

  • To send order confirmations, updates, and shipping notifications

  • To improve our website design, content, and product offerings

  • To share occasional updates or offers, only if you’ve subscribed

Sharing Your Information

We never sell or rent your personal data. We may share limited information with:

  • Squarespace (our website host and e-commerce platform)

  • Payment processors such as Stripe or PayPal (to securely complete transactions)

  • Shipping carriers for order delivery

  • Analytics providers (Google Analytics, Meta Pixel) to understand website activity

Your Rights (California & Beyond)

You may request to view, correct, or delete your personal data at any time by contacting us at info@illumaandember.com.

If you prefer not to receive marketing emails, simply unsubscribe using the link in any email or contact us directly.

Data Retention

We retain data only as long as necessary to meet the purposes above or to comply with legal obligations.

Cookie Policy

This website uses cookies and similar technologies to improve your browsing experience and analyze traffic.

Cookies help remember your preferences, keep your cart saved, and show relevant content. You may accept or decline cookies through the banner shown when you first visit our site.

For more detail, please refer to your browser’s cookie settings or contact us with any questions.

Shipping Policy

All Illuma & Ember pieces are made to order. Processing times typically range from 5-7 business days before shipment.

All orders include complimentary U.S. shipping — no extra steps at checkout.
Each piece is carefully packaged to arrive in perfect condition, ready for gifting or display.

For international shipping, please contact us at info@illumaandember.com before placing your order so we can confirm rates and delivery options for your region.

Once an order is shipped tracking information will be provided via email.

Return & Exchange Policy

Because every item is handcrafted in small batches, all sales are final.

If your order arrives damaged or defective, please email us at info@illumaandember.com within 5 days of delivery with your order number and photos. We’ll gladly replace or repair the item after verifying the issue.

To be eligible for replacement, items must be unused and returned in their original packaging.

Contact

Questions about these policies or your information?

Please email us at info@illumaandember.com or use our contact form.